CUIMOC Multiple Issues -- MWI appears without VM -- Call Log not appearing

[sabhishecros1]

Hello,

++ Clients are using version 8.1(3)-3.12.17

++ Clients facing an issue where there is no Messages but VM light is being shown.

++ IMAP service was restarted on the affected cluster.

++ Clients also not able to see the phone // call logs in CUIMOC.

Need to confirm the details we can check in the Problem Report and the specific steps .

Regards.

sabhishe

[Manish Gogna]

Hi Abhishek,

Is the CUCIMOC running in Deskphone mode or Softphone mode?

Was it working fine earlier?

Manish