04-15-2009 02:19 PM - edited 03-15-2019 05:29 PM
We have two teams within the call center. We would like to run separate historical reports for each team
04-16-2009 03:04 AM
You can filter some historical reports reports by team.
The Historical Reporting user guide will provide details on which reports can be filtered by team. An example would be the Agent Call Summary report.
Cisco Unified Contact Center Express Historical Reports User Guide, Release 7.0(1): http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf
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