09-30-2013 09:19 PM - edited 03-16-2019 07:37 PM
Hi,
How to add the 8831 Conference phone to CUCM 9.0.1.
I could not find the device type to add in my CUCM and no Firmware found .
Please tell me the steps for how to add 8831.
Thanks
Nithin Louis.
Solved! Go to Solution.
09-30-2013 11:33 PM
Hi Louis,
In addition to what Mr. Manish has said[+5], you can also refer the IP phone feature and CUCM device pack compatibility matrix.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
regds,
aman
09-30-2013 11:40 PM
Hi Nithin,
If you check the latest readme for 9.0
http://www.cisco.com/web/software/282074299/97296/cmterm-devicepack-9_0_1_11013-1_Readme.pdf
It does not have 8831 as an option.
If you check it for 9.1
http://www.cisco.com/web/software/282074299/104182/cmterm-devicepack-9_1_1_21026-1_Readme.pdf
Its there.
So, please upgrade to 9.1 and it will work.
Thanks Aman [+5] for your thoughts as well.
HTH
Manish
09-30-2013 09:27 PM
Hi,
probably try by uploading device pack for 8831 SIP phone in call manager else upgrade call manger 9.1version.
Thanks.
09-30-2013 09:30 PM
Hi Nithin,
You need to install the following device pack on all callmanager nodes and then the option for adding 8831 would come up
Additional details
http://www.cisco.com/web/software/282074299/102824/cmterm-devicepack-9_1_1_21017-2_Readme.pdf
HTH
Manish
09-30-2013 11:11 PM
Hi Manish,
Thanks for your reply.
I am having 9.0.1 cucm version can i install the device package 9.1 for my cucm.As I can see the software Compatibility for the device package 9.1 is cucm version 9.1.or do i need to upgrade to 9.0.1 to 9.1?
Best Regards
Nithin Louis.
09-30-2013 11:14 PM
An upgrade to 9.1 is recommended as i believe that there are no software updates being planned for 9.0 version now.
Manish
09-30-2013 11:32 PM
Hi Manish,
Thank you very much for your quick reply.
As I can see in the data sheet for 8831 its supporting the version from 7.1(5), 8.5(1), 8.6(2),9.0, and later.Please find the attached 8831 phone data sheet. Please check Table 1 in page 2 for supported CUMC.
Is it possible without any upgrade to 9.1 ?
Best Regards
Nithin Louis.
09-30-2013 11:34 PM
09-30-2013 11:33 PM
Hi Louis,
In addition to what Mr. Manish has said[+5], you can also refer the IP phone feature and CUCM device pack compatibility matrix.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
regds,
aman
09-30-2013 11:36 PM
Hi Louis,
HAd u been using CUICM 7.1(5)/9.1(1) then, no Device pack is required?
U can check in the link provided by me.
regds,
aman
09-30-2013 11:40 PM
Hi Nithin,
If you check the latest readme for 9.0
http://www.cisco.com/web/software/282074299/97296/cmterm-devicepack-9_0_1_11013-1_Readme.pdf
It does not have 8831 as an option.
If you check it for 9.1
http://www.cisco.com/web/software/282074299/104182/cmterm-devicepack-9_1_1_21026-1_Readme.pdf
Its there.
So, please upgrade to 9.1 and it will work.
Thanks Aman [+5] for your thoughts as well.
HTH
Manish
12-02-2013 12:51 PM
Thanks Manish your point is correct...only solution is upgrade....
01-22-2014 05:24 AM
Hi All,
I have CUCM version 8.0(3) and option to add 8831 conference phone is not available. Cisco TAC suggests to upgrade CUCM to version 8.5 (1). We can't upgrade CUCM for the sake of one phone model as we have IPIVRs, Peripheral Gateways associated.
Since 8831 is a SIP phone, I am trying to register it as a "Third-party SIP Device". However, it is not registering.
Please let me know if any specific setting has to be done on the phone inorder to register it?
Also, please let me know if there is any device pack available for 8.0(3) to add 8831 phones.
Regards,
Karthik
01-22-2014 05:33 AM
Latest device pack of cucm 8.0 does not have the 8831 support
http://www.cisco.com/web/software/282074299/92918/cmterm-devicepack-8_0_3_24051-1_Readme.pdf
There are quite a few threads on supportforums regarding registering 3rd party SIP phones with cucm, please check the config steps once again and let us know if it still does not work.
HTH
Manish
12-02-2013 12:51 PM
Thanks Aman your point is correct...only solution is upgrade....
01-22-2014 06:03 AM
Hi Manish.. Thanks for the quick assistance. I'll re-try and let you know.
Regards,
Karthik
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