IP Phone Auto_answer

[williamsryan]

I have a customer who is experiencing some annoying issues with thier 7941 phones. When a call comes in, it is automatically answered and goes straight through to the speaker with no user interaction. It is not a user profile issue as the phone can be replaced and work ok. plus different users can login with a similar result. Has anyone seen a similar issue? Is it a firmware issue or a hardware?

Thanks in advance for any help.

[gogasca]

Auto Answer is configured in the IP Phone itself?

CCMAdmin|Device|Phone

What is the CCM version and phone firmware load?

[davidgoude]

Check the Directory Number settings of the Line in question on the physical phone. Auto answer can be -

1 - Off

2 - AutoAnswer with Handset

3 - AutoAnswer with Speakerphone