07-28-2009 06:20 AM - edited 03-18-2019 10:29 AM
I use cisco unity 5.0, i use an auto attendant with standard greeting. i need to use Alternate greeting for outside workig time. my problem when i enable Alternate greeting in the status menu, this greeting overred standard greeting, but i need the alternate just for outdide working time .
what is wrong in this configuration.
thanks
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07-28-2009 08:01 AM
Hi Said,
You are most welcome my friend! The Alternate Greeting is really used more for "one-up" type requirements, like when I am going on vacation for a week and want to identify my absence to callers. The Closed greeting would be used everyday when the call comes in outside my hours of work, so it is a more "static" type of config.
Hope this makes sense :)
Rob
07-28-2009 06:24 AM
Hi Said,
No worries, this is expected behaviour with the Alternate Greeting (the Alternate greeting overrides all others). Try using the Closed greeting along with a schedule to give a different greeting outside of normal hours of operation :)
Hope this helps!
Rob
07-28-2009 06:58 AM
thank you Rob.
so when i actvated Alternate greeting manually,it overrides all others.it dosn't work atomaticly if i cheek "desable" in the Status menu.
In this case, what'is the goal of the Alternate.
Rob, you are the best, always you save my life!!
07-28-2009 08:01 AM
Hi Said,
You are most welcome my friend! The Alternate Greeting is really used more for "one-up" type requirements, like when I am going on vacation for a week and want to identify my absence to callers. The Closed greeting would be used everyday when the call comes in outside my hours of work, so it is a more "static" type of config.
Hope this makes sense :)
Rob
07-28-2009 08:09 AM
thank you
the closed greeting use the time in concordance with the time defined in "shedule". And it will work automaticly in outside hours of work : that is right.
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