Unity Connection Reporting

[Neal haas]

I am not sure if I can get reporting out of Unity Conn or not. I want to be able to see

Auto Attendants which numbers are selected. Of Course if possible by day or week, or month.

Thank you!

[David Hailey · Accepted solution]

Log into https:///cuservice and Select "Tools" then "Reports".  There is a pre-canned Call Handler Traffic Report.  It will give you the following:

Total number of calls.

Number of times  each key on the phone keypad was pressed.

Extension.

Invalid extension.

Number of times  the after greeting action occurred.

Number of times  the caller hung up.

Hailey

Please rate helpful posts!