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error message when trying to run check device credential job

russnash
Level 1
Level 1

unable to run check device credintial job. says to check cda.log:

18 Replies 18

You're seeing CSCte49301.

Symptom:

The EssentialsDM daemon hangs in a Waiting to initialize state (as seen in the output of the pdshow command).  Additionally, one might see "Error connecting to JRM" in Resource Manager Essentials applications.

Conditions:

This occurs on Windows servers after the patch for KB968930 is installed, and only if the Windows Remote Management service was started prior to starting CiscoWorks Daemon Manager.

Workaround:

Shutdown CiscoWorks Daemon Manager with the following command from the server's command prompt:

net stop crmdmgtd

Delete the following two files:

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry
NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib\ctmregistry.backup

Restart CiscoWorks Daemon Manager with the following command:

net start crmdmgtd

If that does not work, then the Windows Remote Management service must be stopped, and disabled.  Then, CiscoWorks Daemon Manager must be restarted.

thanks, will give it a try and let you know results.

What directory do these files reside?

NMSROOT\MDC\tomcat\webapps\rme\WEB-INF\lib