CANNOT ACCESS CSM SERVER FROM CLIENT

[ericohermoso]

Hello,

I am accessing the Cisco Security Manager(Installed in Windows 2003 server) from a client (Windows XP) but I cannot access.

I can ping the CSM server.

I used http and https to access based on the userguide and installation guide.

example from a client machine windows XP i used:

http://1.1.1.1:1741 or https://1.1.1.1:443

What maybe the cause of this issue?

thank you

[mirober2]

Hello,

It's possible that one or more of the CSM services has failed. Try logging into the CSM Server and opening the Services manager (Start > Run > services.msc). All of the services starting with "Cisco Security Manager..." should have a status of "Started" if everything is working correctly. (Note: do not change the "Startup Type" values for these services).

If any of the services do not have a status of "Started", you could reboot the server or restart the "Cisco Security Manager Daemon Manager" service to see if the services are able to recover.

Hope that helps.

-Mike

[Stefano De Crescenzo]

Hello Erico,

did you find a solution to this issue?

Stefano