04-04-2006 02:39 AM - edited 03-13-2019 12:45 PM
Dears,
I'm having the following issue when updating user device profiles:
Error Code:-2147219897
Error Description: Unknown or invalid exception number. Check error description for details:None
It used to work before we upgraded the server to CCM 4.0(2a)sr2c. And I'm working with BAT on the server itself.
Cheers for any hints in advance.
Jan
Solved! Go to Solution.
04-04-2006 05:26 AM
You need to log off the device profiles in order to change the device profiles.
HTH
//Jorge
04-04-2006 05:27 AM
Hi,
Are you using the same BAT utiliy you had before upgrading your CCM? If so, you need to download the new version from the plug-in section.
Based on your CCM version you should be using BAT version 5.0(2). This is based on the CCM compatibility matrix:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Let me know if it helps.
04-04-2006 05:26 AM
You need to log off the device profiles in order to change the device profiles.
HTH
//Jorge
04-04-2006 05:27 AM
Hi,
Are you using the same BAT utiliy you had before upgrading your CCM? If so, you need to download the new version from the plug-in section.
Based on your CCM version you should be using BAT version 5.0(2). This is based on the CCM compatibility matrix:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Let me know if it helps.
04-04-2006 08:46 PM
Jan, there r few bugs as well related to this specific error so i think upgrade BAT will be a good option.
04-04-2006 10:09 PM
Hi everyone!
thank you all for your posts! I've reinstalled the BAT and restarted the server. It works now. It might be some installation issue, as I've upgraded the old BAT to the new version but did not uninstall the old one first.
Cheers,
Jan
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