How to avoid CCNException errorCode = -1932787708

[lilianfan]

Dear all,

We have a CTI Route Point application that make IVR to incoming calls, response to their DTMF, and redirect them to different numbers.

The application works but we get CCNException errorCode = -1932787708 in betweeen. We searched the exception but didn't get enough information about it. Could anybody advise us how to eliminate the exception?

Thank you for your help!

Best regards,

Lilian

[smahbub]

Try the BUG - CSCsl00778

If the local version was used before auto update, it is 2.1(2.3) too old. We need a newer version for CCM 4.x.

Turn on auto update for jtapi.

[msabir]

If you post code, it may help to figure it out. Thanks