Each time you run the mdcsupport utility, the previous MDCSupportInformation file is overwritten. You can change the output location for the file by supplying the desired drive and path as an argument to the mdcsupport utility.
For Windows 2000: the filename is MDCSupportInformation.zip.
For Solaris: the filename is MDCSupportInformation.tar.
Additionally, the utility runs any support utilities that were installed and registered by client applications. The output from the client application support utilities is included in the file.
From the CiscoWorks Common Services server, enter mdcsupport at the command prompt. To change the location in which to create the MDCSupportInformation file, enter mdcsupport at the prompt.
After you receive the message Database backup completed, the prompt does not return for approximately 10 seconds. Do not close the command prompt window before the prompt returns. If you close the window before the prompt returns, the mdcsupport utility fails and will not operate properly until you uninstall and reinstall the product.
If you are asked do so, submit the resulting .zip or .tar file to TAC. The TAC representative provides the method and location
