Cisco Lifecycle Advantage Program: Revolutionizing Customer Success with LCA Performance Pulse.
In the ever-evolving world of business, customer success has emerged as a critical differentiator. Companies that prioritize and nurture their customers' success often reap the rewards in the form of loyalty and sustained growth. Cisco recognizes the importance of this, and that is where the Cisco Lifecycle Advantage (LCA) Program comes into play.
Lifecycle Advantage is the leading customer experience management program for partners that leverages insights and automation to drive retention and growth. This digital engagement program bridges Cisco and partners to jointly orchestrate customers through important milestones, across the entire lifecycle. Together, we engage customers with the right message at the right time--whether that's assisting adoption, simplifying renewals, or upselling to higher-value solutions.
If you are already part of the program, you understand that it is a pathway to better support your customers. If you are not yet enrolled, now is the time to seize the opportunity. Join us on this journey to enhance customer success, where efficiency and simplicity are the keys to unlocking your business's full potential.
Enroll Here
Digitally engage your customers throughout the lifecycle with LCA Customer Success
Cisco's LCA Customer Success is designed to provide partners with the information they need to lead their customers through the lifecycle while scaling their own customer success practices.
LCA Performance Pulse: Unleashing the Power of Data
Performance Pulse is an excel dashboard based on LCA Customer Success data that transforms the way you interact with your customer success data.
The magic of the Performance Pulse lies in its ability to convert customer success data into actionable insights. It provides clear visibility into your performance, gaps, and opportunities allowing you to make informed decisions and drive your customer success strategies forward.
What Can You Expect from Your Performance Pulse?
Your Performance Pulse is your window into the world of customer success. It shows you where your customers stand within their lifecycle, helping you tailor your approach to meet their specific needs. It highlights where customer contacts are missing, fundamental for any digital journey.
Moreover, it identifies customers who are not adopting their Cisco equipment, giving you the opportunity to intervene and support them to full value realization and renewal. Plus, it pinpoints customers who have not yet provided Digital Consent, a crucial step for your access to enhanced telemetry data within Lifecycle Advantage Customer Success.
It's about helping you better manage your customers, act on recommendations, and ensuring they get the most from their investments.
Learn more about how it works from the below video and try out yourself - contact your digital BDM to receive the LCA Performance Pulse template.
AMER team
EMEA team
APJC team
