Unified Communications Infrastructure

Hi!I have CUCM 5.1.3 and want use attendant console at reception.I download plugin from CUCM, configure test application user and include this user to the Standard CTI Enabled group, the Standard CTI Allow Call Park Monitoring group, and the Standard...

How do I mask the digits of a DN that is Call Forwarded ALL to another extension that then winds up in the Voicemail. The Unity is attempting to direct the call to a mailbox or Call handler based on the originating DN, while I would like it to use t...

This is a simple question.Where in a CCM 4.2 can I find a log showing the event of a CCM cluster failover? I mean, when all the phones start registering with the second CCM server in their list.Thanks for your help

Hello,Recently I've installed an attendant console and everything seems to work fine except that when a call enters it does not show the incoming number or ID. it simply remains white and the only thing you see is the bell.Does anyone knows if it's d...

hi,we attach an fax server to an Cisco Callmanager. We configure the fax server as an h323-gateway in callmanager administration. the line numbers of the fax machines are configured in the fax server and also as ATA-lines manually in Callmanager. The...

Hi,I found in the documentation that we can use sp_CreateSubscriber.I went into Enterprise Manager and found the stored procedure csp_CallHandlerCreate. Can we use this to create Call Handlers?Also, is that the stored procedure we would use to make t...

Hi All,I have a Unity 4.0 (3) SR 1. Callers every once in a while when hitting the main greeting can not hear the greeting just dead air. The logs says that dtmf was not detected and sends the call to the receptionist after the whole "dead air greet...

I have a TAC case open about this but I figured I could double my chances of finding a resolution by bringing it up here.The issue I am having is that DiRT Restore locks up and makes no more progress once it begins the directory synchronization step....

Hi all -We just ran into a problem I thought I'd share - this is on Unity 4.2(1) server and ciscopca (Unity Assistant). The Media Master bar does not show up in this new browser - similar behavior to already documented incompatibility problem with G...

I added a second language to Unity 4.2.1. There were 6 language licenses available and I only had English installed. Now, the Unity service won't start. The AvCsMgr service logs in with the Message store account. The Message store account has the...

We're are using the application billing service to send CDRs to a remote server using SFTP. The version of callmanager that we are using is 6.1. I haven't been able to find any documentation stating what happens if the billing service can't reach the...

Hello,I have what I believe will be a simple question: In Unity I leave a message and then I want to cancel it. I press a key (usually #) to bring up the message options menu and then press '6' to cancel. Unity asks if I want to try another extens...

Unity 5.0(1) running as VM on box only. Problem with cisco pca It get a Media Master error of unable to connect to the voice server when I try and play or record anything via pca whether the device is set to phone or pc audio.This works fine from a b...