Unified Communications Infrastructure

We had a very strange situation crop up on our network the other day. Phones started hanging when their DHCP leases expired. We put a packet sniffer on the network and discovered that DHCP requests from the phones would be answered not only by our ...

I was looking for some hardened WAN performance requirements of when the Unity server (5.0) is at a remote office from the Exchange (2007) server in a Unified Messaging environment. I haven't been successful finding anything in the SRND section or el...

Hello we are using CM 6.1.1. The issue that we're having is it is showing an incorrect date for the CDRs when we pull the reports. For example on 4/27 I tried to pull a report and it said data was only available up to 3/31. I reset the services an...

Does anyone know of a way to add a user to Unity so that they are able to open the web SA without granting them access to the server or the administrator group on the server? We have tried to associate the users subscriber account to the unity admin ...

I installed the CUPC 1.2(2) with the outlook plug-in. This installation makes my outlook (Version 2007) very slow. For example: when I click reply on a message I have to wait for about 20 sec. until the window opens. Has someone made the same experie...

Hi,I tried by copying the subscriber template, and allow access to reset PIN.Then assigned this to the subscriber, but if he logs in onto saweb, he gets this message;Server.CreateObject(AvSaLocalization.AvSaLocalization.1) failed.This is most likely ...

Topology: Phone(31295)----EricssonPBX-(PRI-E1/QSIG)--3725Router--(MGCP)-UC601----IP Phone(30801) What may be the cause of resource unavailable, unspecified disconnect message ?When I try to place a call towards PBX that is from 30801 to 31295. I r...

Hi experts,RTMT always notifies me of high cpu usage on every 2am. After finding what application is causing it, I changed the sched of BARS to 3am just to be sure.Just I suspected! It's really the BARS that's causing this high CPU notification!Any i...

Hi,CDR is integrated with AD, and I am able to see the users in the CDR but when I assign the AD user the admin right for CDR and I logout from the default CDR user id and try to login using the AD user id I am unable to login to the CDR and again I ...

When I dial into my DN from the outside to check my messages I press * to sign in. It asks for my ID and Password. After the ID and Password are entered you get a message "to leave a message for user (me) press 1 to access your mailbox press 2" In 4....

Ok this is a bit weird. It looks like Unity did not delete all the users from Exchange when I would delete old users or when I would rename them. So what I am showing is 750 users in Unity and 960 user is Exchange. Is there a way to tell Unity to ...

Anyone know if there is a way to have more that just the Standard Greeting and Alternate Greeting? I have a client that uses an Octel we are migrating them to Unity. They use a function called "insert and swap". This is where the have a bunch of ...

Hello, recently i tried to install the Connector to test the interaction with Dynamics CRM 3.0. I used the call conector version 3.0.4, CRM 3.0 ( demo virtual machine from Microsoft), 1 XP with SP2 (virtual machine). I also installed the TAPI (and th...