Unified Communications Infrastructure

I have an enviroment with 5000 Unity subscribers running on a MCS 7845. We will eventually have 10,000 subscribers. My plan is to add another Unity box and split the two up with 5000 on each. I have 72 VM ports on the one box and my question is ho...

Is there a way to use mulitple Cisco Unity Express cards(CUE)(mulitple CUEs each on a different router within the same network) with one instance of CallManager Express (CME). One of the CUEs is on the same router as the CME.The remote sites have SRS...

Have a 4.0.4 with failover. Upgrading Exchange 2003 to SP2. When we upgrade the Unity servers, do we need to upgrade in a certain order, (i.e. primary then secondary)? I can't find anything in documentation.Thanks,

Hi, The Exchange servers are offline for few days, most of the voicemail are temporary stores in Unity MTA and some in the Failed folder. When the Exchange servers back to online, the voice messages are resend to the subcribers. However, all the v...

I have a customer who wants to migrate from Nortel option 61 environment to Cisco. We plan on implementing CCM with Unity and and integrating CCM with Nortel via either QSIG or DMS100. The customer wants to migrate all voicemail users including the ...

Hi,Just wanted to verify this, as the Unity field notice on this isn't really clear. For 4.0(4), we would apply the Windows 2000 update from the Unity DST zip file and the tzupdate JRE update only right?This system has Exchange 2000 offbox , but in a...

I have a customer with an old Active Voice voicemail system and NEC PBX. They are looking to keep the some of the same functionality of the old Active Voice system for training and support reasons.One item is when a user dials their own extension fro...

I recently set up Live Record on our Unity and Call Manager and it works real well. The only thing I need to do is eliminate the beep tone when using Live Record. I have reviewed the app notes as well as the advanced tools area on Unity and the inf...

I've followed the Cisco documentation on configuring AC (my first time configuring). I can not see the CallManager users in the directory window (Call Control is "up" and I am "online"). Is there a setting that has to be checked on each user's accoun...

Hello,My customer doesn't like another manual intervention (i.e. select "1") before listening to new messages; he'd like to be presented with the new messages automatically. I'm wondering whether and how you can achieve this with Unity Connection 1.2...

Can Unity drill down in a voice message to see if there is any other message types? For example, if someone forwards you a voice message using Viewmail and includes text, then when the subscriber calls in to retrieve voicemail will Unity alert the s...

1. Is "Unity IP fax" and "T.37 Store-and-Forward" the same feature?2. Can these features be made to work with any mail system, for example since my Unity server is voicemail-only can I configure this feature to work with our corporate exchange server...