Unified Communications Infrastructure

Unity V4.04 w/ Call Manager V4.1(3)sr3C. There is a group of users assigned to a particular partition who cannot leave messages for other users on Unity. They can receive messages fine from all other partitions except the one in question. I have l...

Hello,A friend of mine just purchased a used MCS-7835-I1 server without the CCM software. Now they need a CCM 5.0 license. A sales rep told them that they would need the LIC-CM5.0-7835-I1 which apparently comes with 14000 license units. However my fr...

Unity 4.2.1, Centrex SMDI integration.I am getting the following message when I try to use a phone as a playback device, " No ports on the voice server are available for outgoing calls". It appears to be set up correctly with a valid phone number an...

I am planning to upgrade a Unity from Voicemail only to Unified message system. can anybody help me about if the viewmail is mandatory for the end user to listen to their vm from PC, is a media player or something else will do the same thing instead?...

Hello,We need to perform an optimization into our ICS 7750 CCM 3.3 and Unity VM. We want to update it with the latest patches ,VM account creation, clean-up of unnecessary VM boxes, also clean-up CCM user accounts, and setup AA function for AA/IVR ...

Hi,is there a possibility to show the "after greeting" settings for the user in PCA?thanksmehmet

I have an occasional need to use an internet account in my unified messaging. I can add the account (Internet) and set it to my gmail account, and create the alias in Exchange (I then uncheck the show in email address book as to not confuse my other...

I have Unified messaging 4.05 failover with notes. The example admin account keeps growing...it had 4 gig of things and the customer deleted everyting in it and 1 week later it is up to 2gig. Are these messages that people are not recieving. and h...

Hello, I am running Unity 4.1 and have a Call Handler acting as an Auto Attendant. The AA seems to not to be able to transfer to non-subscriber extensions on Call Manager. Is there anyway to get Unity to do this without creating a subscriber for ea...

Im trying to move a server and at the stage where I need to backup using Dirt and getting a SQL error of access denied creating the backup file. This server was built using the server update wizard and then the lastest updates from cisco web site. Th...

Hi, I am doing bom for Unity solution , i am a bit confusing on which share support part i need to put in.I try to look in CSSP excel tab 8 but very confusing...Could someone please help to answer thisquestion ..1) what cssp i need if i need eligi...

I didnt think it was possible to delete this account in the Unity SA but I have now seen it happen twice. Both times it was reported that the Unityadmins were all getting access denied when trying to access the SA and it was determined that even tho...

Does anyone know which has precence, the call transfer on the subscriber page or a direct call routing rule? I'm trying to route AA calls to a subscriber differently based on whether the call is internal or external. All the routing rules I've tr...

I have a customer who is having an issue when someone dials in from the PSTN and goes to a users VM that it cuts them off after 35 seconds. The PSTN user hears a fast busy after the 35 seconds. However, when I monitor the voice ports, I don't see t...