03-13-2008 10:17 AM - edited 03-18-2019 08:36 PM
Is there any setting where I can have Unity display the caller's caller ID instead of Unity's caller id when I use the 'Supervised Transfer' option? I want to use some of those features without losing the caller id.
03-13-2008 10:47 AM
The phone system will control what display is sent to a phone during a transfer. With CUCM, there is an option called "Original calling party information on transfer from voicemail" which will do what you want. Normally, the transferring party (Unity) is the calling party during the consultation leg of a transfer. With this feature, CUCM will spoof the calling number on the consult call so that it appears as if the call were coming directly from the transferee.
-Eric
03-13-2008 10:56 AM
Is this option available on CM 3.3?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide