03-22-2010 10:00 AM - edited 03-19-2019 12:39 AM
hi
In the call manager real time monitoring tool i see this message "Low attendant console server heartbeat rate warning"..and it is there continously..so what i need to do now can anyone please help on this
Karthik
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03-22-2010 10:21 AM
1st step is to restart the AC service on the servers. If you still have low heartbeat, restart the CTI service as well. (Personally, I would just restart both anyway but you can try one at a time to see if it clears up). From there, you'll need to likely relaunch any AC consoles (you should do this after step 1 anyway). Then take a look. If you still have an issue, we'd have to take it from there.
Hailey
Please rate helpful posts!
03-22-2010 10:21 AM
1st step is to restart the AC service on the servers. If you still have low heartbeat, restart the CTI service as well. (Personally, I would just restart both anyway but you can try one at a time to see if it clears up). From there, you'll need to likely relaunch any AC consoles (you should do this after step 1 anyway). Then take a look. If you still have an issue, we'd have to take it from there.
Hailey
Please rate helpful posts!
03-22-2010 10:55 AM
hi
i restarted the AC service and the heartbeat rate is fine now thanks for the help
karthik
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