Hello, I have TCL script which plays announcement for call from CUCM-->CUBE-->PSTN. I need to rewrite that script to play announcement only when blind transfer happens. As an example step 1. Phone A(Internal) dials to phone B(on PSTN).  step 2. Phone...

UCCX 12.5 How to play promt to a customer in case if outbound agent based campaign predictive\progresive. I know that in case of direct preview the call can be transfered to application and promt can be played there. But i need play "your calls are b...

Hello, I need to configure UCCX IVR Progressive Campaign . UCCX version is 12.5.  CUBE-Version : 11.5.2SW-Version : 15.6.3.M9, Platform CISCO2921/K9HA-Type : noneLicensed-Capacity : 500 I do not have TDM. I have SIP on internal and external(PSTN) sid...

Is it possible to automatically enable call recording for inbound call from PSTN to CUCM internal phone based on DTMF digit ? I mean IVR is asking calling party if he is okey with that the call will be recorded and if yes then calling party press 1 i...