HI, i have a 7942 phone that appears to not accept my reset commands.  I'm holding down # when it boots, then the line lights flash i release and do the 123456789*0#.  The screen will go to the Cisco logo even as i'm typing in the sequence, then go t...

In CUCM 9.1, how can I find out who's taking up an Enhanced Plus license?  I'm trying to find out why I'm over allocated but I can't dig into that number in the ELM. thank you!-robyn

HI, we have unity connections 9.1.2 working well with exchange 2010 integration.  We have users who have access to team mailboxes (also exchange integrated) in outlook.  In our old Unity 8.x system when a voicemail was delivered to the team mailbox, ...

We currently have an operator hunt pilot ext 1300 with 1301-1305 hunt group members.  These are taking up valuable DIDs i'd like to use for end users.  So i'd like to change to 1400 with 1401-1405 as members.  I've copied the setup and created a hunt...

                   HI, I'm at the step where I'm creating a UM Service to access Exchange from UC.  It asks to decide which options to select Message Action for Email.  I'm wondering the difference between Relay and Accept?  I understand Relay will n...