we use the below bat file for lauching CAD to remove existing agent data.@echo offsetlocalREM # This script re-writes the .ini file for CAD to clean up old usernames.REM # It restors a copy of the .ini file over the current version, andREM # substitu...

In Cisco Desktop Administrator, Personnel Configuration, Agents.  Use the checkbox next to 'Agent Login By:' for either Agent ID or Agent Name