I've set up a B-ACD que that works quite nicely except one thing. The UC is localized with Swedish prompts for everything except the B-ACD prompts, when clients calls in they are greeted with "all agents are currently busy...." in english. Is there a prerecorded prompt in Swedish for this or a way to record our own prompts?
I downloaded the en_bacd_allagentsbusy.au with tftp to see what format it was in. Then I simply converted my recording to match the format of the original prompt and renamned it. Then uploaded it and replaced the old file. The system needed a reload before being able to use the new prompt though.
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