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Guys,customer has RightFax server that is not integrated with exchange. For faxing they are using RightFax client application. when they are sending a fax, client application will create to field in the form:RFax: John Smith@/FN=numberI am trying to ...

Getting a SQL error when I do this. Is there a difference between the float types? Thanks,Eddie

Issue Report Name : IPCC Peripheral Skill Group Consolidated half Hour.Issue Description : One and half hour report data's are missing. Please find the attached file to view the report. F.Ex the reports shows 3/8/2009 1:30:00, then its showing 3/8/2...

I need to know a scenario that would cause a split brain Central Controller. I have my Central Controller split across two different sites and we recently had a failure of the Public and Private WAN. Each site still had local connectivity (Rogger A...

Is It possible to do this change in a IPCC Server that has been already used and running without committing the installation?Version: 5.0 based Windows Server 2003CCM: 6.0.1 cluster

I have 1 csq with 10 standard agents and 2 supervisors. I need a call to come in and if queued tries all the standard agents for about 5 minutes then failover and try the 2 supervisors. I can't create a 2nd csq witht just the sups in as it would mean...

I have two skilled queues. Agents are assigned to their respective queues based on their training. I have a handful of agents in CSQ2 that are trained to take overflow calls from CSQ1. As I have it set up now, those cross-trained agents have the skil...

Is it possible to turn off reason codes altogether so that when an agent logs out or close the desktop agent it does not prompt for a reason code?

I am searching for the schema or fields information about the CDR data i have exported from CCM5.1. Can any one help me to find out the fields information? Attached are the fields.

Is there any way to generate an audible alert of when a call is in queue and no agents are in a ready status? IPCC Express.

We have IPCC 3.5.2 and I am developing email capability. Our provider is godaddy and all accounts are pointed to this server. My questions is how do I configure e-mail service inside IPCC? Godaddy uses a different port and a username/password also ne...

Hi, We have to check area code in ANI and route it to a selected CSQ. Could you please tell me how to do this? Is it possible to do this with simple Boolean statement?

I'm trying to setup IP Communicator for use with IPCC Express. The issue I'm having is when the agents try to log in using the IP Communicator they can log in but when they select to make themselvs ready they are getting a message saying requesting a...