UCCE 10.5.1AW_hds Not long ago we noticed that the t_Agent_Logout table contains data for a small period.It turns out every night, there is a cleaning of the table.But who?All jobs are turned offbut every night at 0:30 there is a cleanup from the SA ...
Forum Posts
Hi , We have a UCCE set up 8.0 . Agents automatically going to not ready state. When checked in report it shows Missed Tasks eroor code (50010). It is a default cisco reason code.Can anyone explain the exact reason for this issue .Thanks,Rahul
I have a situation where we will have 14 menu options to select from in a script, then after that selection another 12 options to select to route calls to appropriate agents. With so many options I was thinking if the user could just speak there choi...
We are using Git Source Control for all our CVP files. Do we need to makes sure all the files have an end of line character of a Unix LF? I noticed this issue on the .doc_revision files so I was concerned.
Using the Standalone Application Builder. C:\Cisco\CallStudio\buildApp.bat I keep getting the following messageJava HotSpot(TM) 64-Bit Server VM warning: ignoring option MaxPermSize=512m; support was removed in 8.0 Can we revise the java command insi...
Can any one explain how CVP and UCCE works in configuring import option and how default reports work and how its interconnected
How the outbound dialer works in the configuring the below option in the dialer in UCCE. Can know setup option for below configuration
Hi all,I'm wondering if there is a step(s) I can use in a script to check for the existence of a wav file in a particular subdirectory of the prompts folder on the server and if this file exists to play it?Any help appreciated.
Resolved! UCCX CallBack Script
Hello All,I'm working on a CallBack option for customer's who don't want to wait on hold. Basically, holding their place in the queue for the next available agent. I'm using the example found at the link below. But, have a few questions regarding the...
Resolved! ECE cobrowse and solve buttons
Hey everyone, This seems like a simple one but can't seem to find a straight answer. We are running ECE 11.6 and testing chat. I see there are both Solve and Cobrowse options in chat, however are greyed out. Per the docs I added the gadgets to my ...
I'm needing to log the UCCX server a call is active on in our logs. Anyone know how to get the servername or IP address where the script is currently running from the script.
Resolved! Supervisor Desktop agents not showing
After applying changes in CRS, users are not showing up in the teams that I've assinged them in Supervisor Desktop. Any ideas?
CVP voice class modified have to voice calls to defined and edited can any one tell how java code used to handle this calls and can any share the sample Java code for CVP
Good Afternoon Guys, I am having a bit of trouble trying to understand how the personal callback works using UCCE 11.6 Cisco Dialler. I've ventured through the documentation and have labbed and exercised the procedure using 2 agents and a campaign wi...
I've been asked to investigate call back for ucce 12.x. A caller is held in a q, and ask if they would like a call back, and keep their position in the q- apart from cisco own CCB has anyone used any other 3rd part application and why and which one ?...
