Dears,We're now running UCCE version 9.1 and we're going to migrate to PCCE 12.0. so CTI OS should be migrated to Finesse. As a result, we need to find an alternative for CTI toolkit statistics in cisco finesse 12.0 Cisco finesse 12.0 supports gadge...
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Dears, I need to create Outbound workflow for supervisor to review the tasks which completed by agent for quality purposes.I read document but I lost. Kindly if anyone has done this task advise in simple steps to do this task. Thank You
Hello Cisco family,I am busy with UCCX and SocialMiner integration for one of our clients, both UCCX and SocialMiner are running version 11.6.1I have followed this intergration guide: https://community.cisco.com/t5/collaboration-voice-and-video/integ...
Just would like to check if Cisco UCCX does provide any integrate doc regards to the integration between UCCX and BMC Smart Recorder?UCCX Version : 10.5.1.11001-49BMC Smart Recorder Or does anybody done this integration before? Basically BMC Recorder...
I got IntelligenceCenterPerfmonService_perfmon from CUIC11.0 but there are no fields.Please tell me the meaning of each value.Thank you very much. ===============================2019-10-06 23:49:30,CUICEngineThreadPool:,0,0,0,32019-10-06 23:49:30,CUI...
I've built a new UCCX system, V10.5(1)SU1 and activated finesse from the CLI (utils uccx finesse activate) I can go to the finesse administration screen fine (https://server:8445/cfadmin) But when I login to the desktop page (https://server:8445/desk...
Hello,TAC encourage the use of wildcard triggers with UCCX but this seems to prevent the granular setting of Call Forward Unregistered options on lines allocated to the CTI Route Points created by CCX. I often do this to allow calls to fall back grac...
Hello, we are running UCCX Premium and we have 3 users out of 7 users in a call queue that are experiencing issues. A phone call comes in on an 800 number and rolls to agent, that agent answers the call, disconnect the call when complete and there p...
Hi, I have a simply Skill group with 2 Agents with the same Skill Level and to allocate the call to the most Iddle agent. When I call to the Queue It rings to an Agent (lets call it 1st Agent) and when 1st Agent reject the call after a second starts ...
Our client is attending calls in a CCX Contact Center, but agents are also performing other tasks. When a VIP Call is received and it is routed to a VIP CSQ they need to receive a visual and (if posible) audio notification to make sure that agents ar...
Hello, I'm planning to change UCCX cluster 11.6 codec G.729 to G.711. Do I need to convert all existing voice prompts from G.729 to G.711 and upload them manually? Many thanks,Vlad.
New CVP 10.5 Install, the option in my installed Call Studio is not there to create a Call Studio Project as should be, stated in:User Guide for Cisco Unified CVP VXML Server and Cisco Unified Call Studio Release 10.5(1) - Introduction [Cisco Unifie…...
Hello,I'm a freelancer, focused on Enterprise Contact Center Solutions, and now, two of my customers are going to migrate to UCCE. Therefore, I need to build up some knowledge with UCCE, but it looks like that is not the easiest part.Of course I can ...
All, There is a CVP Debug URL for setting traces and such, and I can't rememeber it. Anyone know this URL?Chad
We are facing this issue from last 10 days where Cisco Softphones getting Unregistered frequently. Agents able to take calls but his CIPC automatically will unregister in between. Its happening intermittent & not for all the agent on floor. Out of 10...
