Contact Center

Is there a simple description of the TZ option in the Time of Day script step? In particular, TZ Primary and TZ local. My understanding is that these were pulled from the server timezone. The bottom line is, until we set a specific TZ (America?Los An...

Cisco Mobile Supervisor is no longer in the app store.  Is there a reason?

Hi everybody,I'm facing an issue with the Hang up element in Call Studio. My objective is to disconnect the caller (for example, the conact center is closed) so I use this element. But after that, I hear an error message from CVP and I see the follow...

Hey i m also facing the same problem.Cisco historical report tool show following information.username- 140057AppServer- 10.10.2.27 (ccx_pub_uccx)Database Server- ccx_sub_uccx (10.10.2.28)and my machine IP address is: 10.10.5.82.Please tell me whats g...

HiI have to program many call control group in UCCX 9.0. In the earlier versions, the documentation stated that  ports numbers must be consecutive. Is it always the right way to do?Thanks for your help

On the Agent Outbound CCDR Report there are 18 Call Results.There are a few that the system can not detect:5—Customer does not want to be called again. 6—Call connected, but wrong number. 7—Call connected, but reached the wrong person. 8—Customer req...

Hello Experts!                Can i configure users level priveleges  in play an serach area . Means i have multiple department how can i restricts  users to seeonly there recordings ?Please help me ..KV      

I have recently moved to a new company and am in the habit of telling users they MUST open CAD prior to launching CSD.They do not require that here and I am wondering if that is a necessity or not.  Can CSD be launched on it's own and run all service...

Are there any documentation available on how to do rebuild or disaster recovery on the AW/HDS server on the B side?  We are running ICM version 8.0 on Windows 2003 Enterprise Server.  The server will not boot (in any mode) after applying Windows secu...

Hello, I'm finishing up a migration of a UCCX 7 to UCCX 10.5, this involves changing clients from agent desktop towards Cisco Finesse. I saw that there is an option called " Consult ", i imagine this being that the contact center agent can consult a ...

Is there any way so that we can take backup of Script & promts ussed in uccx we are having some 80-90 promts which is very difficult to take backup of individual same is for script