Contact Center

I was setting up a CCX 8.5.1 HA in my lab.  But the 2nd node failed to activate datastores with error "replication is not setup"  (see attached screenshot).  I'm using the demo license (Premium) on the installation DVD.Any hints what might have cause...

Hello All,I am getting consistent failures for my users when they try to print from UCCX 8.5 CRS Historical Reporting.  From document ID 108553, and other references, I have set the shared memory to 1 from default of 0 in hrcconfig.ini, still no joy....

Dear Community:Does someone knows how to use jtapi java functions inside an UCCX script?. For example the CiscoCall interface inside an UCCX script. Thanks

I have created a new Call Evaluation form in the Admin App and followed the steps to activate it. I made this change sometime ago and the new evaluation form is still not an option when evaluating a call.  what step am I missing? Do I need to sync th...

We have having problems with voice quality (one-way conversation, and static) when a call comes in through main call center number to an agent and that agent transfers the call back through the queue to the correct agent group. When doing a direct ag...

Hi,I'm trying to build a script calculating the waiting time. After that I want to instruct the script to play a prompt announcing that value. My problem is that I want to announce minutes and seconds. In order to do that, I thought to get the Wait T...

Has anyone experience the need to restart the CVP VXML Server services, due to calls failing to Run Ext. Script (routing_VXML).If so what was the problem. License ?Sent from Cisco Technical Support iPad App

HelloI write a script for callback purpose. it is wirking correctly. the only problem is that it needs trigger to be dialed. I want a way that script runs automatically without dialing its trigger number.any help will be appricated.Thanks,

I was asked to work on an older IPCC system today and I'm having problems fixing an issue.  The system is IPCC 6.0, IPIVR 3.5(3) and UCM 4.13sr5b.  When I dial a particular number it fails on the translation route with the following error:VRUPeripher...

Hi,We have UCCE deployed. In the Agent state reports some agents state is shows as "Interrupted". Any Idea what this state means and when this event occurs. Could not get much from ICM reporting guide. We are using ICM 7.5.Thanks in Advance.

The data sheet says that in UCCX 8.5 with Cisco UCS we can have upto 400 agents and 400 IVR ports, can we simultaneously achieve both numbers in one server like 400 agents login and 400 IVR ports available to handle calls. If not then can we have sep...