Datasource Name

[gbwatkins]

I am having issues retrieving Datasource name when scripting in in the editor. I have configured the datasource in IPCC and created and ODBC connection (tests successfully). Unfortunately, I am unable to chose the Datasource Name when using the DB Read and Get steps in the editor.

[manoj_anantha]

I am not crear if you are accessing the database in ICM script or IVR script.

If it is IVR script:

In IVR Admin page, Tools->Database enter the DSN and details.

In System->Engine, check if the database subsystem engine is in service. if not restart the engine.

In IVR script, in DB read properties click on refresh schema button. And I am sure you will see the DSN configured in IVR.

If it is an ICM script, then I need to check the procedure and will update you later.

regards,

Manoj Kumar Anantha