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Community Member

Historical Report Question

Is there a report that will show Agent calls, Inbound and Outbound, in a summary form?

I have a manager that is trying to compare historical reports with the call log view in CAD. They do not match because the CSQ reports only show inbound calls to the CSQ. Agent detail report would be very large for a month.

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Community Member

Re: Historical Report Question

The Agent Call Summary Report in IPCC 4.0 shows this. 3.5 did not offer outbound calls in this report.

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