09-22-2014 08:32 AM - edited 03-17-2019 12:15 AM
Hi, guys,
I tried to configure a device profile for 9971 with two DN lines, and I assigned it to an end user
which I logged in with into a Cisco IP phone 9971, the problem is that once I logged in, I'm finding only
the first DN line, the second is missing.
Knowing that I had the same problem with the 9951 model, I got no problem with 89XX models.
Can you, guys, give me some help regarding this issue?
I really appreciate your help, guys.
Best regards.
Solved! Go to Solution.
09-23-2014 03:08 AM
Hi.
Try to create another Phone Button template dedicated for that UDP. Try also to add the same Phone button template to a physical phone 9971 and try to login there
HTH
Regards
Carlo
09-22-2014 11:08 AM
Did you set the phone button template on the device profile, did you create the 2nd DN on the device profile?
09-23-2014 02:29 AM
Yes I did set the PBT and the seconde DN, George.
09-23-2014 03:08 AM
Hi.
Try to create another Phone Button template dedicated for that UDP. Try also to add the same Phone button template to a physical phone 9971 and try to login there
HTH
Regards
Carlo
09-23-2014 05:59 AM
What is the UDP based on, is it also 9971 phone?
Keep in mind there is a concept of extension mobility equivalency:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fsem.html#wp1386088
so, if UDP based on a model is different from what you are logging onto some features may not work including line appearances.
Chris
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