Here is a scenario.....A user's main number is off of one cluster. Another line on their phone is used as a call center agent from an ICD server in another location.Will Cisco ICD provide this functionality traversing across multiple Call Managers?
Hello,after upgrade IP ICD from 2.2.(2) to 2.2.(3b) call forwarding doesn't work any longer. If no agent is available or all agents are in-session, the caller should be forwarded to a dedicated mobile phone. Therefore i configured CTI Route Point Dir...
Good morning, The customer site comprises an IPCC setup - ICM, PGs, Call Manager servers and IVR servers. There are 3 call manager servers, 1 publisher and 2 subscribers. The call manager server version is 3.1(4b)We are using a call accounting system...
Has anyone tried using RSVP over equal cost PVC's or Ethernet Interfaces . I found that it doesn't work I need to have a single path to a destination for it to work even though i had RSVP configured on all interfaces.
Hi, is it posible to support call waiting feature over a FXS analog port.Can somebody explain at witch release are call waiting supported....Please give me your comments
Is there detailed documentation available on developing subsystems for CRS 3.0. Is there API available for the new subsystem to talk and get information from other subsystems like the RM-CM Subsystem, Enterprise Server subsystem etc.Kamesh
I have IP Phones, Call Manager 3.1 and a 3660 with a PRI for in/out calls and a T1 to an office that has IP Phones and a 3660. When I call from an IP Phone to an IP phone at the office with the Call Manager, it works fine. When I call from an IP Ph...
We have a situation where a client wants to receive a call on their PRI trunks (brought in via a 3662) and route it over a WAN and push it out a PSTN connection to a predefined number. It is a information retrieval application, accessed by DTMF tone...
I just set up a meet me number and is working fine, but is it possible to set up any password to get into a conference ? I don´t want non invited people to get into any conference... Could the system work with a virtual moderator ? I mean, is it...
When I have tried restart ccm from terminal service, it is necessary to have keyboard pluged. In other way, it will not reboot. In BIOS I did not find any settings. Do you have an idea? My wish is having server only by itself, no monitor, keyboard, m...
If i am having 2 routers connected point-point and connect 2 ip phones on each side of the router can i patch ipkeyswitch ios in only 1 router provided i have enough wan bw so that the phone images can be downloaded from one router only? If i am usin...
If I dial the mwi on extension, it says that I have new voice mail but the light on the phone does not turn on. If I dail the mwi off extension the voice mail indicator goes away. Any Ideas? I'm running callmanager 3.1 (4b)
