Unified Communications Infrastructure

Hello Experts:I've been asked to provide a report of how many calls have gone to our switchboard (via AC). I have to go straight to the CDR records because the CAR tool is saying my pilot point is not a valid hunt pilot number when I enter it. My que...

Subscribers are not receiving MWI alert when msgs are in the mailbox. Also, the mailboxes are stating "the mailbox is full" without any msgs in the mailbox.

Both lawyers and IT professionals are well aware of the increased importance of electronic documents in litigation.  How does voicemail fit into the discussion?Document retention used to be about paper – lots of paper – contracts, HR forms, tax retur...

Hi We have a strange problem. Sometimes when a user try to leave a voice mail to another CUC user the caller receive a message from the CUC Message cannot be delivery due to a unknow error. But after some times the message is received by the called...

Hi everybody,I have a CTI problem with my Personal Communicator/Presence Server installation.I use CUPC to control my IP Phone (7942) but sometimes the CTI feature suddenly doesn't work anymore and the icon in the upper right corner (where you can sw...

Hello all.I need a way to disable speech recognition in Unity 5.0. I want to shut down the VR server but when I do Unity does not play the conversation when users log into voicemail. If I blank out the IP address field in SA and hit save I get a bl...

It seems even Cisco can't answer this one. I have BE 7.0(2) - with my CUWL came Presence 7.0.(3)The Presence HW docs state that the 7816-I4 and H4 Servers are not supported for this version of presence. Cisco have discontinued the H3 and I3 models.So...

Hi all,I'm reading a lot about integration between CUP and OCS but it is all about allowing MOC to control the Cisco IP phone; is there any doc about configuring CUP and OCS to allow messaging between their native clients? Of course, if something lik...

Someone once told me that when you do a search from the CUPC client, it does a live search of the LDAP directory. Is this true?I have a situation where we are changing extensions for many users. My CUCM 6 server that is also integrated with LDAP se...

Is there any way to get rid of the annoying "Unknown Caller" for Caller ID (it only matches known callers of the CUE system). I would say 75% of our calls are outside callers.

I am having an issue with Meeting notifications to outlook when a Meetingplace Express conference is scheduled through the Web interface. The user that schedules the meeting from the Web interface does not get the meeting added into their Outlook Cal...

Hi,In cucimoc deskphone mode, do I consume a DLU if all I want to do is use it in this mode ?nick