Contact Center

I have a question on the best way to do the following, if possible:I have Cisco Contact Center Express 5 (Standard) with a total of 5 agents.They have three support/sales lines: Standard-Support, Platinum-Support, and Sales.This is a small environmen...

Hello!We use IPCC 5.0(2), Windows 2003 Server and Tomcat Web Server v3.2.2.Pl, advise me, how i can change default charset UTF-8 (ISO-8859-1) to another?

Hi, I have successfully installed IPCCE co-resident with CCM4 but when running the initial setup and after entering the LDAP server info, I don't see anything come up in the user management page. I assume that I am not entering the correct LDAP info....

Hi guys,I'm trying to backup the contact center locally to a shared folder.Here is the error I am receiving: ArchivingFailureEvent id=440, archiveId=CRS_1225203302475_, errorCode=ARCHIVE_CREATION_ERROR, statusMessage=tar failed with error code: 2, cm...

Hi,There is one issue we are facing with softphone, we are getting an error in softphone "Server Failure: Unable to logon. A timeout limit was exceded".Will you plz help us on this issue ? From our side we have swaped the IP Phone but issue is still ...

For more than 8 hours, we needed to keep the IPCC side B completely down due to power issue. After bringing up the side B, we have now found that the databases of both sides are not in sync. How to bring those databses in sync? Is there any link avai...

Hi,Not able to take backup using backup tools from the CRS admin. It does not give any specific error. Shows backup status as 10%. The location is network shared folder on my machine. The folder has been shared with relevant rights.Also where can we ...

We have 3 numbers per contact. Will it leave a message on the answering machine, but then dial the remaining numbers as well, possibly leaving a message on all 3 numbers? Can a delay be configured so it waits before trying the second number?What can...

Where do I configure the option to limit a campaign to X number of lines to use for an Outbound Campaign? The campaign configuration there is a maximum number of lines per agent field but I think that is specifically for agent availability and not to...

I have configured the SRV records for two Proxy servers in DNS. It's all working and when the primary CUPS is down, the secondary is used. When both are up, I don't think my priorities are working.I have both udp and tcp records configured and they s...

Hi, I am having a IPCC Express setup and have lost the username/password to login into Appadmin login page. Can anyone tell me the password recovery procedure for this one ? Thanks, Pete

I am not able to login in Webview. I have the ICM 7.0. I can see the user in Active Directory. I am trying to login via domain name.test.com/cisco. But I am getting invalid username and password error.Please tell me how to login in Webview.

Dear All,i have IPCC enterprise system ,and facing two proplems : 1- when the supervisor make a silent monotor he can't hear the agent through the headset of the phone but through the pc speakers.2- some agents haven't silent monitor capabilities; th...

So I am still a little new to CVP Studio so bear with me. In IPIVR you can call Java functions like String.substring(0,3) and it will return the first 3 characters of the string. How would you accomplish this in CVP Studio?