Hi, I am setting up a new UCCX call centre team. There is one new requirement : when callers are in phone queue, they could press 2 to page on call support. The other call centre teams are setup like this: the callers could press "1" to leave ...
Hi, I am setting up a new UCCX call centre team. There is one new requirement : when callers are in phone queue, they could press 2 to page on call support. The other call centre teams are setup like this: the callers could press "1" to leave ...
Hello All, need some help to get the logic to send the call to voice mail if agent is not available or busy >> Actually in the ICM script before sending the call in que, i am checking where agents are available or not to answer the call. if all agen...
Hello All, Request your suggestion to use the media path in order to create the icm script. >> actually from icm script i want to invoke call studio application and that call studio application will communicate with nuance application for ASR and TT...
Hi All, I Have problem when integrate cisco uccx 11.5 and socialminer 11.5,i cannot open socialminer campaign on cisco finesse agent and showing the following error message " A timeout occurred loading the application. Refresh your browser or try ag...
Hi all, I just have UCCX8.5 configured with its own call recording, found one weird issue: I could record on my hard phone successfully. But when I try to record on my soft phone-CIPC, there is no audio at all in the recorded file. I can't hear an...
Hello, Any help would be appreciated. I'm attempting to run the Agent Login Logout Activity Report but keep seeing the same error message: Error information:com.cisco.ccbu.cuic.businesslogic.datasource.CuicDbException: DbException: CuicDataSourceSer...
Hello, Can anyone share Nuance voice Biometric integration/ Call studio application details as we need to test this feature in lab similar to this: https://www.youtube.com/watch?v=7AIuN6e7KN8 Regards
I have generated an CSR and it processed by certificate team. While uploading i faced an issue and it was affecting the production, i have generated self signed certificate. Now i have identified the issue in UAT and resolved the same. Is there any p...
Hello, I have a requirement to override systemdefault timeout prompt still_there.wav with recorded prompt. Please explain how i can do that Thanks Saleem
When we upgraded from UCCX 8.6 to 10.6 and replaced CAD/CSD with Finesse, we lost the LIVE ASA metric. Finesse/CUIC no longer have the ASA metric in a live form, like what was available in CSD. They can provide the metric in 30 minute intervals (15...
I am using UCCX 8.5 , have a requirement of calling on a specific DN (trigger) by user, such that it prompt for recording a message on call, when successful this recorded message will be played to list of stored DN by calling them back. For this i ha...
Hi all , I trying to figure out what exactly are the roles of supervisor in UCCX webpage . I want it to be able to change agent skills . I don't want it to change\delete csq application . Is it possible ?
Hello all, I need a little help in order to establish a redundant design from IP IVR point of view for outbound campaigns. These are only transfer to IVR campaigns which simply play prompts. I have enabled two ICM translation routing applications on ...
Dear, I have CUCM 11.5 and UCCX 11.5 and CUPS 11.5 and Jabber For Android and Windows as and Endpoint, that use instant messaging service. the question that i have is that: is there any way that i can send instant messaging from UCCX to Jabber for wi...
hi anyone may please help me in this to extract the proper report where I will find the campaign information like this ... when did we upload the campaign data in uccx 9. for example I have configured campaign in two year back as per the Aud...
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