IP Telephony and Phones

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I have a SIP trunk connected to a Front Range IVR (HEAT System). We send calls down the HEAT SIP trunk, everything works great! But when a Heat operater tries to forward a call back out the Heat SIP trunk to a VoIP phone or Cell Phone the call discon...

Neal haas by Level 3
  • 685 Views
  • 2 replies
  • 0 Helpful votes

Hi ,I've created 50 users in CUCM with extension mobility. I forgot to change pin policy, I don't want users change thier pin at the next login. I've changed pin policy to not force users to change pin at the next login. But still prompt the users to...

I have a PRI which continues to fail. The telco tested to the demark and with no errors. Our layer 1 tech checked the extention from the demark into our suite and says everything is fine. Here is the debug from a call attempt.  Has anyone seen this b...

dvanzee by Level 2
  • 2517 Views
  • 1 replies
  • 0 Helpful votes

i have many cisco phone ip spa509g connected to voismart pbx ( asterisk) the blf+sd+cp works fine,but we want to change the display icon associated to an account on the line key when we configure a line key with an account to have the status of the p...

Hello Experts -We recently replaced our Call Manager servers, jumping from 4.1 to 7.1 after successfully running DMA backup/restore.Most everything is working fine except when I've had to add a new ip phone to our system. The problem is that it canno...

bergquist by Level 1
  • 33447 Views
  • 41 replies
  • 0 Helpful votes

Hi all,I got CP 521s phones and the PC port isn't working. I use a UC520 (UC500-ADVIPSERVICESK9-M), Version 12.4(20)T).I currently have the cp524g-08-01-07.bin that's being loaded. I read somewhere I had to upgrade that file, which I did (to cp524g-8...

Hi!.I have a PAP2 phone adapter (ver 3.1.3(LS)) since 2006.  I had a service from Spain and now I want to reset it but I can't, I have tryed with the code 73738# 1 and don't reset it because when I enter to setup ask for username and password (I have...

OK so I have a 7.0.2 cluster with al legacy model phones (40s and 60s).  Yesterday they were all off by an hour due to the time change.  I changed them from ET(-5) to AT(-4) to fix this.  Now this morning they are off by an hour the other way?!Is eve...