Contact Center

Hi,there,I got an error when I accessed VOIP Monitor from Desktop Admin in CRA 5. This is a new install and I used CCM6. When I accessed VOIP Monitor, I got an error saying "Error reading data from Directory services. Please try again...". However in...

Hi, Can we monitor a route point using CTI OS? If so, how? Please help!!!Thank you,-Bhaskar

Hi. We use ipcc 6.0 and where are script that handle calls, call vru scripts and redirect call to skillgroup. Where are NetQTime field in HDS, does any body now from what time this parametr calculated -- from start of call or from queue call to skill...

when i try to backup the cisco call manager the backup process stops at a stage when it is copying the .TAR to archieve and from there it never proceeds further from 0% and after a day when i checked the status I get the following screens which is in...

Hello,We are using IPCCE 7.1.x, CM 4.x and CAD 7.1.x. Our users wanted to see the skill group the call came in displayed in both their CAD desktop and on their IP phone.I have modified my scripts to put a 'skill group' description into call var6 and ...

IPCC-x 4.05(a)One of the call center managers wanted to know if the data collected (account number, request number, ani, etc) and sent to an agent in the Enterprise Data window could be sent to an extension that is not an agent? Can this be done?Tha...

Hello everyone,I have an SLA to respect with my contact center. I need to measure the time between the beginning of a phone call ringing on a agent's phone until the agent picks up the phone.So I need the ring delai for each call.Do you know how can ...

Can someone help with this. I am running IP-IVR 4.0(4). I have created an http trigger to call a CRS script. If I am reactive debugging script, it works fine, but if I call the http trigger while I'm not debugging, the script doesn't appear to do any...

hi,when i try to run CAD, i get License or resource manager may be down, contact ur admin.wots de reason?

Hi all,I using Callmanager and IPCC ExpressAny one know how to report all agent state (login, logout time) so we can monitor agent worktime ?

Hi,I am trying to use the ECC variables of the Outobound Option in IPCC Enterprise Script Editor.For example, if I try to set the PeripheralVariable1 to the ECC BAAcountNumber it doesn't work. In the agent desktop application the PeripheralVariable1 ...

Hi! I've installed UCCX 5.0 and went through the initial setup successfully, but I can't log back into it. It successfully setup the CTI users on CM 6.0, but I can't log in using the AXL ID I specified at setup.I can see the 2 new CTI users it crea...

My client use standard phones for 79xx ACD enabled. No PC or CAD, desktop etc.Any one used reason codes in this scenario any best practice guidence on this.They ave CCM 4.x, IPCC enterprise 7.xThanks,Baseer.