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IPCC Express Enhanced 4.0(4) Where does the ACD Transfer-In, ACD Transfer-Out, and ACD Conference fields come from? The Inbound ACD (Total)?http://www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2a20.pdfrlp

Hi all,I have some interesting scripts that I am very close to finishing; I only have 2 stubborn issues remaining to solve:1. I am attempting to update a SQL database with the content of some IPCC variables from my scripts. After some false starts, ...

Does anyone know if IPCC can communicate over SSL? Documentation doesn't say anything about it at all. If so, does IPCC use the IE engine to make the HTTP requests so that authenticating the cert in IE would be all that's required?thx

Hi,Does anyone know some wallboard solutions provided by cisco partners and integrate with ipcc express? Did you try some of them? Thanks

Folks, what would be the easiest way to change a script over the phone. For example we should be able to change a script if the weather is bad so that people are notified that office will be closed?Also, In IPCC if an agent is online and doe...

I am troubleshooting a IPCC SQL server problem. It is impossible to connect to the IPCC SQL DB from another SQL enterprise manager. I change the authentication from windows to windows and SQL but no change. Does anyone have any idea what else could b...

WE are using IPCCX 4.0.4 with High Availabilty option, and on the IPCC X primary server i have created new database and via ODBC i am creating new DSN to connect to database and the test of connectivity is sucessfull.Than i goto subsystems-->>databas...

Hi All,We are into implementation phase of IPCCX 4.0.4, where we have to create IVR call flow for HelpDesk.We are facing difficuities in terms of creating on script. Hope some one can help us, i am writing th description of what we needs to do as per...

I have been searching the CTIOS development guide and database schema and cannot seem to find a reference to the agent's workstation IP Address. I have found a phone login IP Address but not a workstation IP Address. Is this field available somewhe...

I have my IP Transfer on CVP working, but there is slight problem.When some on dial the CVP number the call goes to the queue and plays music normally and when an agent becomes ready there is dead slience of few seconds before the call is connected t...

Is it possible to integrate CCME with IPCCX? Or is it required to have Cisco Call Manager itself?

Hello,i can not find the "create Java Object" Step in my CRS Editor. There is only the "Create Remote java Object" step. Do i need a special editor version?with kind Regardsi.A. Martin