I have figured out how to read data from XML files in CRA scripts, but I am struggling to write data back to the same file. For example:<XML> <Pass>1234</Pass></XML>Would it be possible to change the value of 1234 to something else from the script?
I have a need to have certain customers be able to remote monitor agents; currently the customer is either on site or connects via VPN to use the Silent monitoring feature; I am wondering if there is any functionality or 3rd party application that wo...
Hello, I am trying to get the querystring parameters sent to a vxml document. I should be able to use something to the effect of "request.querystring("myParam")" inside of a <script/> block but it does not seem to work. Here is the detail of what I a...
Hi,I have a dial plan with DNs of 4 digits from 2000 to 8999 and DNs of 5 digits 1XXXX. I have an ICD application that prompts the caller "If you know your party's extension number, dial it now".In my script, the "Get digit string" is setup with "#" ...
How people use and manage Cisco Outbound systems normally? I mean just with "Cisco Configuration Manager" or does there exist any 3rd party software? How listmanagement is handled? I would like to see some references, cases which can show how outboun...
For IPCC Enterprise 6.0 running CTIOS, does anyone know if there is a way to easily display the Skill Group Name instead of the Skill Group Number within the Team Real-Time Status window grid or the Skill Group Statistics window grid in the CTIOS Sup...
Using IPIVR 4.0 as autoattendant, the customer has legacy DECT terminals integrated with Cisco ISR and E1 QSIG (CCM 4.1). Is possible to redirect autoattendant incoming calls to those DECT? we need an especific Peripheral Gatway?
Greetings;CRA 3.1Anyone know what the correct SQL statement is to INSERT data captured in a local variable into a SQL table? Local String variable named accountNumber.I can get the SQL to write the variable's name into the table. I want it to write t...
I have had a number of agents complain that when they place a caller on hold, and then pick them back up, they can no longer hear the caller. Where to start troubleshooting..Lee
Hi, i've done a script the record a message from the caller, after that it is written on a file with the write document step,but i've configured a static filename (registration.wav)so, every time a caller record a message, the file registration.wav w...
