Contact Center

Hi,Does anyone try to use CUIC8.5 to make custom reports for UCCX8.5?I see in the UCCX roadmap that it will be supported in UCCX 8.6.But I see in the CUIC data source configuration also support informix DB.So I'm not sure if there is any problem if I...

In our data center switch(mangeable switch) which i mentioned in the above is connected to other department unmangeable switch ,our switch port status is getting error disable mode so the whole department not having access to internet..what will be ...

I have CTI Toolkit Supervisor Desktop when I goin to tools> CTI Toolkit Statics , I would like to see only my Skillgroup where I work, do not want to see another skillgroup. I have diferent agent y supervisor the information will be private from each...

I have this problem:After placing the credentials of the agent and passes connecting to the Cisco UCCX, get the error message: There has timed out the request for connection to Cisco UCCX application server, verify that the system is online and try t...

My scenario is I am playing hold message and need to transfer the call to agent as soon as the agent becomes available. The Network VRU script used in ICM has Interruptible checked.

Hello guys,in a service Center at a customer, we want that the desk and the wireless phone ring the same time. But when i put the Line on two phones, we cannot login to the agent desktop.Is it possible to configure this? Could it work with RDP?Best R...

I would like to set up a button on CAD to perform a blind transfer to another UCCX trigger. I would like to use 1 button that can tranfer to different triggers depending on which application the original call came into. Is it possible to populate the...

HiI am installing on a single server for customer demo Email interaction manager 4.3.1 and get error at Master database Paramters, saying " invalid object name " MASTER..SYSDATABASES".I have installed SQL2K5 with SP3 and also SP2 for Win2k3. I have a...

                   Guys, i need to change the default MOH music to a customer specified file on CUCM 8, how can this be achieved and what are the chalenges, Please suggest.

Hello guys,at a customer, we set up +E.164 Dialing in the CUCM. With Cisco Contact Center Express, we wasn´t able to log in to the Cisco Agent. For this, we created normal Numbers for the Service Lines.Line 1 now is +E.164Line 2 normal Number (9910)N...

Hi,I'm using uccx 8.5.1, cucm 8.6.2 and qm 8.5.2.100 as VM server on ucs c210 server. I try to config qm as Network recording. I think it support extension mobility in this version but I'm not sure. I'm already config all functions follow the documen...