Contact Center

Had a user that had a call showing up in Agent Desktop but did not disconnect after she hung up.  She tried highligting the call and hitting the drop button but that did not work and ended up closing out of Agent Desktop so she could take calls. Then...

We are running UCCE 7.5 and are experiencing problems with agent not being able to log out of CAD properly.  They are in a not ready state and click on the logout button and remain in a not ready state.  When they either end the task through task man...

I've created a custom jar file and uploaded it through the AppAdmin page.  I've restarted the services as well.  If I attempt to debug a simple script remotely that does a start, delay 5 seconds, end.  Everything works fine.If I create an object of a...

Inbound callers with a trunk ID “20100” for CLID do not route to agents who are logged in and ready. They hang in queue hearing delay messages. We have UCCE 7.5, CVP, using CAD 7.5. Your help would be appreciated.Agent desktop.

Hello,On one of our UCCX 7 HA clusters we are seeing the following errors in the event logEvent ID: 2Source: CTIStorageServerAcmiCInt0001 Failed to send message to the cti server. Error(failed to send message to the cti server).Where this deployment ...

Hello Ladies and Gentlemen,I created java classes and deployed them, they are working fine so far. My problem however, is how to make more variables (currently, only the first 3 substitutions are made). I have attached some screenshots to show you wh...

Hello,We're running UCCX 8 Premium and had an interesting question.  The outbound report seems to include any number dialed from the Agent Extension.  Is there anyway to limit the reporting so it only shows outbound calls as calls that start with 9? ...

Hi!  I can run the historical report by manually set up the timeframe and generate the report. The content of the  report is correct,but whenI run the report by the sechduler , the content is empty,no data during the interval !... Does anybody encoun...

Hi,I am running Cisco UCCX 5.0(2) with UCCM 6.1.  When I  try to launch the cisco agent desktop I get "The license and resource manager may be down. Please talk to your administrator". CRS is running on high availabiltiy and both are reachable to UCC...

Assume you have a UCCX 8 with CM 8 deployed with AD integration.  If the CM looses connection to AD for whatever reason can agents login to CAD? My guess is no since I don't think CM caches user credentials but I need confirmation on this.Thanks

Hello,I need help to understand the attached ICM script specific the nodes which i have marked in red (what they are doing and how they work).Queue to Agent node - Can some point me to a guide or steps, on how to configure this i want to set a Prefer...