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I have created a LAB having CVP, call manager, and ICM 7 with all PG'S of call manager and VRU but as i login my CTIOS it gives me a CTI warning showing|"the requested operation has been rejected (no specific details available)"please help me out wit...

Hello, I changed the MoH on CUCMBE with a custom file and it works fine for regular calls.I need the same file to play when callers are on the UCCX queue. i loaded the file on the prompt management ,in my script i have a queue hold prompt and i speci...

Hi Folks,I'm running a UCCX 7.x script and am collecting some digits via "Get Digit String." I need to then compare it via if or a switch statement to compare and block external numbers. I tried "9*" and "9???????????" and they both do not match. Any...

I am having some issues trying to use external grammars in my CVP deployment. Inline grammars work fine but when I try using external I receive an error message error.noresource. Any ideas on where to look? Or is there additional configuration req...

HiWe haev UCCX 7 with CUCM 7. We have observed that when the agent extension is changed on the CUCM administration page, it takes 25-40 mins to take effect, that is, if extension is changed from 1000 to 1001 for agent 'A', Agent is not able to login ...

Hi Guys, My Customer have IPCCX version 5.0 integrated with CallManager 5.1.3. and He have 10 sites. In a one specific site when call number 2222-3333 (example) and is request option number 1, sometimes work some times not work (Intermittent Problem)...

With IPCC Express, can you set it up, so certian users by calling another number, get put into the queue at the front of the line, ie make them next ahead of other callers?

Hi,We consider relocation IPCC to different subnet. Can we change the IPCC IP without losing anything?Thanks,

I got the following error at logger machine. When i am opening the Computer management -> Event Viewer -> ApplicationError Deiscription :The config checksum received from the partner did not match. This logger rows: 17921. Partner logger rows: 17920....

I am getting the below message from the agent PG:Failure Conf (1) message received from JTAPI Gateway does not correspond to an outstanding request. Ignoring.Any one have a idea?UCCE: 7.2.7CUCM: 6.1.3Thanks,Matt

Hello I am setting up an ipcc hosted labs in my vmware system.The version of my icm is 7.2.Here is what i have done.1 Configured 2 facilities a nam and a cicm.2 I have installed Nam and Cicm as per the Hosted installation and configuration guide ve...

Hi,I get the following error message when I try to add a new JTAPI Trigger (Right next to the DN I added):"Could not update the user on the CallManager"Thanks.

Hi Cisco teamI have ICM7.2.7 and I'm asking about the capability for reading PG minidump file (.mdmp files) which is very important to investigate one of our issuesAppreciate your support as usual,Regards,Mohamed

I have disabled the TONE ON HOLD parameter in CM but still get TONE ON HOLD beeps while mobile agent is in nailed up state. My LCP cti port have MOH enabled my RCP ports do not. I need to either play MOH or disable beeps while agent is in nailed up s...