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Got an IPIVR 5X with CM6.1 and IPCCE 7.2. I'm having issues when adding or deleting JTAPI triggers where it takes almost 5 minutes before it completes for each one. Any thoughts on why this takes forever? Everything else I navigate to in Appadmin goe...

Greetings all,I am not the most experienced programmer in the world; We have multiple sites and a central site with one T1 where voice traffic can go to each site; I am needing to alleviate some calls from the central office and send them to an outer...

Hello,I've been hearing that a couple scripts that I have out there have random errors but I've not been able to duplicate the error. I've been told our customers are getting a message that "our phones are not in service." I've ran through the scri...

Hi all,We deployed UCCX5 with CME4.2 and we created an IVR application.Initially, CME Telephony subsystem is IN SERVICE.After we call successfully a test application (a simple application that transfers inbound calls to the operator) the first time, ...

I have HQ location:IPCC ExpressI also have a remote location where I have 5 agents. There is no IPCC Express server here. They are connected to HQ office via a T1. When I have all agents logged in and taking calls, when a customer calls the more cal...

Hi all,We deployed UCCX5 with CME 4.2.We created an IVR script and tried to use 'Call Consult Transfer' step to make a consultative transfer for the operator extension, but an error message appeared in Script Editor stating that Call Consult Transfer...

Hi all,I want to query Oracle database from ICM. There are a node name Application gateway on it. Any body have document on it, or any experience on how to programing.Thank you,Thanh

hi guys i want to configure the ip phone as back login way in case of pc down thorugh a cisco ip phonewith normal service phone setup the login info must be entered in the phone subsecribe services login id ext and pwdhowever i want this one not to b...

Hi,I am trying to write a script that tells you the position you are in a queue?eg ' your psoition is 3rd in the queue'Has anyone got an good example scripts?Thanks,Derek

HiBy default, how many IVR ports are provided with the UCCX version 7?Thanks.

Hi group,I am having UCCX 7.0 in HA mode. I am using Cisco provided SQL 2000 Server. During the installation of SQL, it didn't ask me to specify the SA password anywhere.Now, I've a requirement where I need to pull data from CCX databases but I don't...

HiHow do we identify which node in the UCCX HA model is actually in service?Thanks.

Hi,We have IPCC express 7.0 with standard version..But as soon as i add the agents to one team i am not able to see the same gents in different teams...Can any one help us on this??Regards,Alok