Contact Center

HiCan we use UCCX 5 Scripts on UCCX 7?Thanks

Does anyone know the steps for setting up an email alert in a script? I want to send an email from a script to the Engineers when a caller get to the "System Trouble" step in the script.

I have UCCX 5.0.2.When off duty,caller can live a record.UCCX can record the message to local disc,however it can't record to a mapping disc.I use the command "G: \\IP\ciscorec "pass" /user:account" to mapping a disc. When testing the record,I hear ...

Thank you for any comment.

MonitoringCM 7.0/Unity 7.0 CCX 7.0I have a customer who was requested to be able to do a monitor with a 7921 wireless phone. He wants to be able to walk around and use a feature code to monitor his agents that are using the Cisco agent desktop. On...

Can a supervisor monitor calls that agents make outside the queue or to each other? I have an installation where this is failing and the sup can only monitor calls that have come directly from the queue.

Hi,My customer wants to monitor CCM6.0 & IPIVR5.0 in terms of the CPU,HDD space and services,any error messages. Is it possible to monitor this using a non-Cisco based monitoring software.What is the configuration to be done on the CCM server and IPI...

Using the UCCX script, can we invoke conference?If anyone has tested this, kindly provide your inputs.Thanks.

Can I install sql2k after the server is up? Do I need to purchase it seperatly? Is there a install pdf for installing high availability?

HiWith a fractional PRI of 8 Channels, is it possible to dedicate 4 channels for Incoming only and 4 channels for outgoing only.The Voice Gateway used would be 3845, with IOS version 12.4.Can this be achieved using CUCM v7.Thanks

Hi all,We have a deployment of a UCCX 5.0(2) SR2 HA cluster.The web interface for the first server is always unavailable. We restart the servers, the web interface works but after a few hours it fails again.Does anyone face the same issue?

Our company is getting to the point where it would like to build more complex IVR scripts to provide for better caller experiences. Does anyone know if there is any specialized training class that just deals with how to use the Cisco CRS editor to bu...