Hi, We have duplexed ctios setup.Suddenly the both the ctios server service getting recyled.If i check the pg event viewer its saying that the communicaton between the ctios server got failed.The event catogery is CTILink.What could be reason for th...
UCCX 7.0 PremiumCustomer advertises different directory numbers for callers to reach them. TV adverts will have a different directory number to numbers used innewspapers which will have different number for radio adverts...etc (Each campaign will ha...
We are using Windows 2000 SE for our IPCC server and we need to do Windows updates. I have been told months ago that we can get the updates from:http://tools.cisco.com/support/downloads/go/IPCheck.x?defAdv=N&sftAdv=Nâ„‘=win-OS-Upgrade-K9.2003-1-2a-s...
Hi we have UCCX server in other VLAN than our IP phones .. Now we about to apply ACLs for those VLAN can you advice what communication between IP Phones and UCCX server should be permitted ??thanks a much
Hi everybody, we have a error "logic error occured prior to Locking TP Services" when call goes to an agent and he try to pick up by the hot keys ( F5 )
we are using IPCCE 7.1 with CVP 3.1 OUR CC is looking for report that shows the Number of calls dropped on queue by system for exceeding the maximum queue time.note:is the only place to configure the max queue time is the router registry?
Dear all,I am experiencing some problems when programming in CRS editor an script for IPCCX 5.0(2).When I try to get a user using the Get User step with the Query Type = Agent Extension and providing the "extensionNumber" it always enters in the Unsu...
CVP 4.1Standalone with Reporting model:1 3845 GW1 MCS 7845 Call+VxML Server1 MCS 7845 Reporting Server1 MCS 7835 OPerations Console1 MCS 7835 StudioI have registered online the PAK codes for the - Server-Sw and applied the lic on the Call Server- CVP...
IPCC Ent 6X with IPIVR 4X. Got an outbound campaign setup to dial out and play canned messages and seems to be working. The only issue I cant figure out is that when the call connects, there is a long silence and short music before the script plays i...
Hello I need to know why my quality management desktop do not send the calls to server of Quality Management 2.4, there is one day in I specify that he doesn't send them, one day before and one day later this if I work .Here is the image of the agent...
We are currently using EIM 4.2(5) and have set up auto acknowledgement emails for the various inbound email aliases. The customer wants to send these auto acknowledgements from a no-reply email address rather than the address it was sent to original...
Hi AllDoes anyone know if the supervisor desktop can display if calls are meeting the configured service level of a CSQ?I have a customer that had (previous system) a realtime display showing the % of calls meeting service level and what the same fun...
