Hi All, I can't find any info regarding the user I need to create for the application administration. The CCM is integrated into AD but do I need to create an application user within CCM and if so, what group/roles do I need to give it? I configured ...
Guys, I am just trying to test CVP RONA, and I actually can;t get the call to RONA. The CM is set to 16 seconds, the agent desk setting is set to 16 seconds, and it just keeps ringing and ringing, any ideas?Chad
There is currently a limitation of maximum 20 skill group for Avaya PG. Is there any workaround. We are planning to have around 60 SG. I read in one TAC case that Avaya RTA 5.05b supports more than 20 SG. Can anyone throw some light. Thanks.
We are using CVP VXML server 3.1 (Audium) and we have one application simply playing 7 digit number and thank you.We are not using any ASR/TTS, but we are using Say it Smart method to play the number in the Audio element.Meida files fetched from the ...
Hi guys,Two days ago and yesterday,I got a an issue that I've not been able to understand. At night when the call volume to our contact center is suppose to be less, some logged on agents get poor voice quality calls coming in at particular extension...
We have IPCC 3.5 installed in our organization. I am having troublelogging into the Cisco supervisor agent desktop software. I have assigned supervisorskill on the user maintainance page and am still having trouble trying to log in.Also, I have alre...
Hi we're running a MCS7825-I2 as our IPCC server and I'm just wondering if someone can point me in the right direction as to where I download the OS patches and updates etc.Probably a very basic questions for most of you out there but I would really ...
I need to find out how many agent licenses are in use. I have 35 agent licenses but I need to know if we are using all of them. I need to know if there is a way to track the most agents logged in at once.
I have installed 2 x IPCC Express Enhanced Servers one master and one as a slave. All components are showing status as in service. One is showing as the master service and one as the slave service. Yet when I take the master off line to test redundan...
Hi,We have recently installed UCCX 5.0.We haven't installed any antivirus or CSA.What are the antivirus and CSAs do we have to install for CUCCX?Thanks In Advance.
Hello,I want to prepare a script to make possible record and activate prompt when some massive disaster occurs.Script as it self it is not a problem. I only wonder what would be the best option at IPCCX 5 with High Availability to echange info that d...
Today we are facing one more problem in IPCC server that data did not replicate in secondary server. Error screen short in attachment. It`s very critical.
