Contact Center

We have several employees that will be moving to windows vista that are using the CAD/SCD Product Suite Ver. 4.5.7.4. When will Cisco have a CAD that will work with the Vista Operating System. Vista has been out for over a month now, has any beta ver...

Hi all,I am facing Jtapi issue in the IPIVR (3.52).The problem is "Jtapi is getting into partial service state due to some CTI Ports or Route Points are OOS."(mentioned in the MIVR Logs) Actually, I have associated all the Route points and CTI Ports ...

On the Primary IPCC server, I'm the following error in event viewer approximately 4 times a day:"the server has encountered a network error"There are no such errors on the secondary. Both are running IPCC Express Enhanced 4.0(4)I also noticed in Des...

I read in the SRND guide that IPCC servers (2) in HA mode must be in the same location as each other and callmanagers. as long as all servers have IP connectivity can they be in seperate locations?

After looking through the directories on my IPCC 4.5 server it looks like Cisco sends along "prompts for just about any occasion" except of course the one I am looking for. Does anyone have or know where I could get my hands on a Prompt file that d...

Hi,We're using IPCCX 4.0(5) with Enhancement Edition. Now, we're planning to deploy a simple call centre over Asia countries. The call flow includestime-of-day control. Since the physical server of IPCCX is located in HK, so how the script can cater ...

hi , what is the requeriments for install silent monitor.my problem is : i'dont listen the conversations of the agent. i'm logged with supervisor, i can select de agent but don't listen your conversation.please helpme in this diagnostic.

Using IPCCx 4.0 premium - 60 seat license.When we try to login anymore than 57 agents we are getting the following error "maximum number of license files reached". (The number of agents login in has been confirmed using the real-time stats tool on t...

i have ipcc 4.0 , my problems is added new trigged. for put 2 csq. the ipcc given error " could not create cti route point and corresponding line on callmanager".

Hi,Before the agent take the call, he sees as caller ID a CTI port number.When the agent takes the call, the phone shows the original external number.My problem is: the agent wants to see the originator caller ID instead a the CTI port number before ...

Hi,We have an IPCC Express 4.0(5a) cluster.When I try to synchronize Directory Services from Cisco Desktop Administrator, a message prompts me that synchronization completed with errors.What may be the reason? Where can I troubleshoot this (log files...

Hey Guys,I need to reproduce an encryption algorithm originaly created in a Oracle Stored Procedure, into a CRS script.Two of the steps of this algorithm are using functions ASCII() and CHR().ASCII() = Returns the NUMBER code that represents the spec...

HiI have installed IPCC 4.04 and after configuration, I cant login , it gives me error Authentication error. I have used Administrator account with ciscocisco initially and it worked fine.Any ideas.br,shahid