I have a customer runing ISN 2.0 planing to upgrade to CVP 3.0 and add a VXML Server and VXML Studio. Will my current applications have to be rewritin at the time the VXML server goes online or can I continue to have the ICM control the current apps ...
On a 2651 router with a CUE module, there appears to be no methods for monitoring the status of the V-mail service. There are no flags in SNMP to check the service.Has anyone created/found an automated method to query for the status of the voice mail...
Hi,I know from this url : http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_tech_note09186a008047bb4d.shtml that this is not officially supported but has any of you already configured or tested an ODBC connection between IPCC (3...
Hi,I have cvp3.0, ICM6.0.0, IOS gateway and gatekeeper. DTMF is working fine. My problem is integration with Nuance (Scansoft OSR). As per BOM I am using OSR2.0.9 and OSMS2.0.4.My questions are in relation to what extra config(to DTMF) is required t...
CM 4.1.3I had IPCC express 4.0.1 (Name: IPCC4x) I needed to reinstall the IPCC server. So, I used the 2000.2.7 hadware detection CD.This time I used the name IPCC instead of IPCC4x When it was all done, I went into System - Control Panel.There were ...
I accidentally posted this in the wrong forum. Sorry for that. I have a strange problem that I have never come across here. I have managers trying to run reports on Webview, specifically the Agent by Skill Group agtskg26 report. When they try to ru...
Hi all,we would like to build Call Centrumbased on Cisco technology but we dont know where to start. So could someone help me what products are available today and which things we should take care about to succeed in building such project. I know th...
Where in IPCC Express 3.5.3 Standard edition do you change the wrap up time after a call? Can you even change this or is it automatically system defaulted. Thanks
Administrator Desktop Personnel Configuration WorkFlow setting reverts to default when agent logs out and shutdown PC. Need agent to retain the same workflow select under agent properties workflow group.
I was carrying out fail over testing for a new customer install of System IPCC and have come up against a problem. After a fairly brutal power off test on Side A PG it was rebooted. At windows login it went into shutdown. I managed to eventually get ...
We use IPCC 6.0 with CCM 4.0(3), CRS 3.5.(3). ICM has no service release.We confiured duplexed proggers. When we startup proggers, they are working well.(CTIOS Client connection, login function have no problem). But, as time goes by, agents more ofte...
We have just completed installing ICM 7.0 at our first customer site. After leaping over many hurdles we have now run into a problem with the new Dynamic Reskilling page. It simply does not load. We have tried using http://<IP Address>/reskill, as we...
I am receiving the following error when trying to add a new agent/supervisor in the Agent Explorer on the HDS server: Configuration ManagerFailed to update the database SQL Server Error Error: 2627, State 2, Severity: 14Violation of UNIQUE KEY const...
