Contact Center

Hi We have call centers in all regions and central controller is located in Europe with CET timezone .Do we have any option to manage DST change without modifying Routing script every time/If we create admin script to store time with DST change to me...

Hi TeamI have a situation to check time in routing script by comparing values with memory variable . Please help me to get answers of below mentioned queries.1, Which 'data type ' need to use in user variable list to store time  ( string ,date )2 ,is...

The redundant setup of CUCM 7.0,  CVP 7.0  and CUP with 2 X PSTN cisco voice gateway – 800 Toll Free service is running right now.  We need to add one more cisco gateway with SIP trunk   . Telco will shift the 800 service to this new SIP telephone ra...

Hi All,Is it possible to disable the keyboard shortcuts on the CTI Agent Desktop? I'm using ICM 8.5(3) version and the dektop version is 8.5(5).Kind regards!

I just got a request that the CTIOS agent stats for the Today values (HandledCallsToday, AvailTimeToday, NotReadyTimeToday, etc) are resetting at midnight and noon. I've looked all over the registry settings and I can't seem to find anything that wou...

 HiGood dayCan anyone help for the below issues CSD + CAD agent software always disconnect ( 10 to 15 times Per hour ) and not recovered automatically and shows CRS failure in CSD. Connection lost or timeout with UCCX server.(attached)IPPA always dis...

 Hello,We are deploying IVR on UCCX 9.0 at one of our customer.Along with UCCX 9.0 customer has AQM (Advanced Quality Manager), WFM (Work Force Management).Cutomer requirement is when caller calls IVR there is an prompt in IVR to enter 10 Digit ID Ca...

Hello,I am looking for some help with UCCX script. I have a scenario where there are users that are supposed to take call from 7-9 am for Support queue. Then from 9-3, this same set of users should take call from Sale queue. The way I have a script n...

I see in 10.0 support for Phone Agent on the DX650 was added... does anyone know the specifics of how this works, particularly since the DX650 doesn't seem to support any of the normal XML objects for IP Phones?

Has anyone been through the process of converting an existing system from Flat Files to SQL in a duplex environment?  What are the issues/concerns?  What about the credential used to install SQL?Thanks!

Get error following  when starting the Configuration Manager on AW  on a fresh install of UCCE 9.0 : Unable to intiailze real time feed for instance ICM1. Unable to proceed until realtime can be established.   

Hi,I have been asking few question on UCCX scripting since 2 weeks as am new to it.1. I would like to know the proper method in the script as to how the call can be sent to a particular CSQ?? As currently when am calling the appilication all the prom...