HiIs anyone aware of any "sample" Post Call Survey Studio applications or materials that are out there? I am having to build one for the project I'm working on and it would be helpful to have a reference/template.ThanksWalter
Team - I used to have a recording script that would collect prompt number like 345 and record a wavefile 345.wav.It workd in UCCX7 not in UCCX 8. Is there any path information I need to set correctly for this to work? Will defining a document variabl...
Hey.Is there a way to remotely change the agents state in the CAD (so i can make an ready / notReady button on theagents Ipphone, thats affect the CAD state.)Just like and supervisor can do in the CSD with making and agent ready/not ready.REagrdsTho...
Hi I wanted to know can someone tell me how do I start off making a phone prompt for a receptionist in one of our offices.She wants a prompt so that when you call the main number to the branch you get a prompt saying for example if you wantshipping p...
Hi All,I'm looking for a sample script to upload prompts that can be called from a UCCE Script. I am susing Version 8 on both UCCE and CVP. I have a call center that would like to have the ability to upload messages as needed to play for callers. Her...
Hi all, I've a question about how a call is delivered when agents in ready state have same skill level in the same CSQ.In my CSQ I have 4 agent with skill 9, 2 with 7 and 1 with 5. How can I set the algoritm used for the first 4 agent?Now calls is de...
Our client with UCCX 8.5 pro needs wrap up time after outbound calls.I've searched the web yet no found solution.Is there something or a work around?Thanks a lot,Nadav,Netcom
Hi,We are using UCCX 8.5.1.11002-22. To import contacts at outbound campaign we are now using application administrator user and then import. What is the process to import contacts by using any End user with only outbound privilege and without any ad...
I am installing UCCMP 8 with UCCE8. I have finished the installation and can access web portal page. my question is should I upload all resources (agent, call types and Skills) to UCCMP using CSV files or the database importer Server should do it aut...
Hello,I am building a design for one of our customers who is intersted to have the SIP dialer.I read about the SIP dialer and it looks like that the rel1xx on the SIP config should be enabled but for the CVP it needs to be disabled.Is this mean that ...
Hi, we just got a UCCX 7.0 server and need to logon to have a check, but I got following error message when I tried to logon. It seems we have to link it to the orignal CUCM server to do the authentication. The problem is we can't find that CUCM serv...
Hi all,We are using the CTI Toolkit IPCC Supervisor Desktop 8.0.11518.We'd like disable the barge-in, Intercept and silent monitor buttons. Is it possible?Regards,--Alberto
On CCX 8, I have a script that presents the caller with an option to schedule a callback. This initates a separate script which request the caller enters a desire number for the call back and to leave a message associated with the call back. (pretty...
I have a script that call center calls come into queue every Saturday but the user would like for the script to run every 1st and 3rd Saturday. I need some examples how to change the script from every saturday to 1st and 3rd saturday of every mon...
