Contact Center

We used to have homegrown Desktop application for Agents.Who used to interact with CTISVR process with geotel.jar or geotel.dll files.So using a Procmon CTI we could see all the agents who are having a valid CTI connection.Now we have migrated to CTI...

Hi folks, i am installing ICM 8.5.3 on Win2k8 R2 machine and have installed the basic setup, now when i am trying to open the Web Setup page to start the installation of Logger and Router it gives me the attached error. Any help would be appreciate a...

Hello,in Cisco Unified Email Interaction Manager (CUEIM) in agent console in Main Inbox tab, when agent gets new activity (email) agent can reply, reply-all, forward and redirect email. I know how to disable the whole roll-down menu (the reply, reply...

When trying to place an outgoing call from the dialpad, once the number is entered the dialpad dissappears.  Has anyone seen this before? Logs say CAD cant see the phone??  any imput or troubleshooting suggestions would be most helpful.

We are planning to upgrade ICM from 7.2 to 8.0Wanted to checkout couple of things1. What is the procedure for exporting all Configurations and Scripts.     Is taking backup using ICMDBA and Importing it sufficient enough for both Config data and Scri...

Hello,I'm using UCCX 8.5, is it possible to get disconnect reason for Call Consult Tranfer element in CCX Editor?Regards,Maxim

Hi all;For IPCC Enterprise and CVP, it is possible to use the 2800 and 3800 router to be as VXML browser? If yes, any special recommendations for the processor and memory?RegardsBilal

I am installing WFM 8.5.1 in a UCCX 8.5 enviorment.  Install seems to go fine but then I receive the error below.  I successfully created a test ODBC connection from WFM to QM server but can't get past this step.  My QM server is 172.16.220.40, the Q...

I would like to create an admin script that identifies holidays, and for each holiday sets a variable to the first work day after the holiday, and to be able to play it back to a caller in a routing script using a play node.I am having trouble gettin...

Does anyboby know if it's possible to create a "Sales Pitch Form" (I'm not sure about the existence of this concept in English) in Cisco Unified Contact Center Express?We need something like a list of questions - comments that the agent is able to re...

Hello,Using a UCCE 8.0 system with Webivew or CUIC reporting tool, is it possible to find a report that contains the following:- Customer number- Date- Duration of the call- Which agent answered the call (extension and agentID)Or the only way is to m...

Hi all,Busy.aef script is not working in uccx 8,all ivr port busy , the system will prompt the next call that it’s full loadWe need when ever IVR  port are busy play some prompts Eg:All agents are busy please call alter like that,Any option is there ...